Browse common questions below or reach out directly — we typically respond within one business day.
We respond within 1 business day
Download the plugin zip from your dashboard, then go to WordPress → Plugins → Add New → Upload Plugin. Activate it, then go to Checkout Clout → Quick Setup and paste your API key.
Install Checkout Clout from the Shopify App Store — it adds directly to your store, no key needed. After installing, open the app from your Shopify admin and add the Checkout Clout block to your checkout (on Plus) or your order confirmation page (on other plans).
Credits are only used when a customer shares a social handle when they order. If no handle is submitted, no credit is used. Check that the capture widget is placed and visible in your store.
This usually means the account is private, very new, or the handle was entered incorrectly. Private accounts can’t always be looked up, so their follower count may not be available.
Make sure you have filled in the From name and Reply-to email in the Email Outreach settings and saved. Also ensure you have credits remaining on your account.
You can delete individual leads from your leads dashboard at any time. For full account data deletion, email us at hi@checkoutclout.com and we’ll process your request within 30 days.
Yes — subscriptions can be cancelled anytime from the Billing page in your dashboard. Your plan remains active until the end of the current billing period.